Q: Are your prices competitive?
A: EPI is the only company to guarantee you the
lowest price on your supplies. We are committed to being your partner and will not
let price stand in the way.
Q: What’s the advantage of school
packs over shopping yourself?
A: Convenience, accuracy, cost savings. Parents avoid last-minute
back-to-school lines and know they will be getting the right supplies. Teachers consistently
get the supplies they request and for each student. And students get the supplies
they need for the first day of class all wrapped up and ready for them to use. Because
of its size, EPI can offer extremely competitive prices that are often times better
than big box sale prices, not to mention those hard to find items that are just not
available at most retail stores.
Q: How do I find out what my
school packs will cost?
A: Just send us your school lists and tell us whether
you want name brand products or private label products. We’ll do the rest. Within
48 hours, a representative will contact you with a completed estimate and will also
help explain your options.
Q: Do we pay for our school
packs up front?
A: We do not need your hard earned money to run
our program. EPI's program pays for itself. Your payment is due after you sell the
supplies and you have returned the ones you do not sell. You can also get a discount
for early payment of your packs. Talk with your account representative to find out
all the ways to save.
Q: How do I get my school involved?
A: EPI makes it very easy! Choose a representative
for your school. Send us your school supply lists for each grade and tell us
whether you want to use name brand products or private label products. An account
representative will then contact you within 48 hours with a quote and be ready to
explain how it can work for your school.
Q: Do you use name brand products?
A: We carry all the popular name brand products.
We also carry private label products if you are interested in saving more money. You
can fill your order entirely with name brand products, private label products, or
a combination of both.
Name Brand products include Crayola, Prang, Mead, Elmer’s, Bic, 3M, Avery and more.
EPI has over 6,000 school supply items to choose from. We stock more school supplies
than any other school pack supplier and if you request it, we will provide it for
you. Just let us know what item you are looking for.
Q: How does the school pack
A: EPI furnishes back-to-school supplies packaged in individual shrink-wrapped
packs that are custom made to match your school supply list for each grade. The packs
are delivered to your school ready for pick-up on or before the first day of school.
Packs can also be delivered to the home of each student.
Q: Who generally organizes this
type of program at my school?
A: In most cases the PTA, PTO, or other parent organization will
take charge and organize the school supply program at your school. Sometimes,
it may even be a school administrator.
Q: How will I be able to keep track of my EPI
school pack program?
A: Our customers now have 24/7 online-access to all of their account
information. Print your own invoices and lists and look through orders at your convenience.
Q: Is there a minimum order
quantity for the school pack program?
A: Absolutely not, we are your partners and have many FREE opportunities
to promote your program to make it as successful as possible. Your account manager
is eager to assist you with these promotions. Just give us a call today.
Q: Is your website safe
A: Yes. We partner with VeriSign, the worlds leading provider of
The GREEN bar is a clear sign that our business is legitimate and our site is secure.
The web’s #1 security brand gives you the confidence to click, sign in and do business
The VeriSign seal is the most trusted mark on the Internet, displayed over 250 million
times each day.
Q: Do you sell my name
& child’s information?
A: EPI never sells your name or any information of our customers.
All the information you provide our company is strictly confidential and will be used
only for the purpose of filling and processing your order. We value your privacy.
Q: What is the cut-off
date to order?
A: Your account representative will establish that with you and help
you plan a phased approach for your program.
Q: Do you accept returns?
A: Yes. Whatever school packs you do not sell, we will take them
back. In fact, just give us a call and we will arrange for the pickup of your
supplies as well. All you have to do is make the call.
We also have a full school year guarantee on all of our products. If for any reason
during the course of the school year you are not satisfied with a product, we will
do what it takes to correct the problem.
Q: What if our school needs
more kits right before school starts for new families or those who decided to join
the program at the last minute?
A: If orders come in after the deadline, we will accept one reorder
from your organization.
Q: What if our teachers request
special items EPI doesn’t carry?
A: If EPI doesn’t have it we’ll get it. EPI can source any school
product request and secure a competitive price for you.
Q: What if we have school packs
leftover when school starts?
A: Any remaining kits delivered to the school can be returned
and you will receive full credit for them. Just call your representative and they
will take care of coordinating with the freight company to pick up your returns.
Q: Why would parents want to
purchase a school pack?
A: Parents are busy. Getting ready for school is a hectic time for
them. Knowing that they have their kids school supplies taken care of and that they
are exactly what the teachers want is a huge relief. Ordering one school pack, not
to mention multiple school packs for additional siblings, is a lot easier than hunting
for everything on a school list in a crowded and picked through store.
We would more than happy to answer them! Please contact us at:
Customer service: 1-800-365-5345